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Student Self Service Avtex takes the pain out of creating a custom student self-service portal by helping your teams create scalable ways to manage content and engage a digital student base. Corporate Management The Corporate Engagement Solution from Avtex makes it easy to develop and manage relationships between your educational institution and corporate partners.

From perspective projects to engaged organizations, this single pane of glass view into the history of the relationship, key players and in-flight opportunities provides the right context for you and your organization to be successful. Admissions The Student Admissions Management Solution from Avtex makes it easy to create an impactful web experience for prospective students. Create a truly customized application process available for students on all devices. Bid Win BidWin makes it easy to manage sales opportunities and relationships with public entities by providing efficient access to information, support and resources throughout the business development process.

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Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Smart Teller A flexible and robust bank-by-phone solution supporting both touch-tone and speech recognition options, including natural language shortcuts for the most common banking transactions like transfers, payments, and balance inquiries.

Smart Info Smart Info authenticates members and plays real-time account transaction history to the member, while the member is waiting in queue. It also can route members to a collections queue before or instead of the member services queue if they are found to be delinquent or past due. But if the need arises to leverage the full functionality of PureCloud, you can simply slide out the entire PureCloud client page, right inside of Dynamics. InteractionSync will intelligently search Dynamics for the proper contact, lead, or account to pop.

Once the interaction is started, InteractionSync will automatically create an activity in Dynamics and associate it to whatever record you want it to. CloudArch is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible web-based solutions which allow for numerous possibilities to bring the platforms together.

This Salesforce Solution package includes the following capabilities. Embed the full PureCloud client as an additional console component with the Service Cloud console. This allows agents and supervisors to easily access the full PureCloud client for features which are not embedded within the PureCloud for Salesforce minimal interface. PureCloud for Salesforce logs every interaction managed by an agent. With CloudArch, the PureCloud Interaction Details view can be opened as a tab in the Service Cloud console view providing direct access to the interaction recording, interaction details and evaluations.

This provides quick access for agents and supervisors with previous customer engagements.

Survey Comment Transcriber Description. With Survey Comment Transcriber from Avtex you can turn those recorded comments in text that can be easily searched and read, as opposed to having to listening to them all. The transcriptions are saved as an attribute on the survey to make it easy to keep them associated. Melissa User Data Information Melissa provides up-to-date, trusted, reliable information to companies that depend on quality data.

If you subscribe to Melissa, you can now use that information to include more information about people who call your organization. Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requires the attention of an actual person.

Avtex has developed different features that you can use separately or together to create a unique chatbot experience. Avtex has created a chatbot feature set that can consist of specific capabilities that you might want to add to your customer experience strategy:. A customizable look and feel. Email to Fax Handler Fraud detection and prevention designed to save Credit Unions hundreds of thousands of dollars annually.

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Stay on top of each abandoned call as they occur with the Abandoned Call Processor from Avtex. With the Abandoned Call Processor you can generate email alerts, automatic callbacks, or write them to a flat file that can serve as a daily report containing all of your abandoned call information including the phone number, the workgroup queue the call was on, the wait time, the wait reason, and the Interaction ID in case you want to explore them further.

There are times when you need to change a prompt in Interaction Attendant, but may not have access to the server or Attendant installed on your workstation. With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability makes it easy to allow voice talent to make new prompts without giving out access to sensitive IVR configurations.

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Interaction Recorder Transcriptions Description. When a recording needs to be transcribed, the result from the transcription service will be associated with the recording in the Interaction Recorder database. Transcription of your recordings -Transforms your Interaction Recorder recordings into text transcriptions. The transcriptions can be searched within ICBM. Policy-based Selection -With standard Interaction Recorder policies, you can automatically select which recordings get transcribed.

With SimpleConference by Avtex, this can be a reality.

Simply associate an Attendant profile with the bridge number s , and callers will be joined to the appropriate bridge. Holiday Message Changer Description. With the Holiday Message Changer from Avtex, you now have the ability to have these message changes happen automatically. Schedule all of your holiday schedules and play a special greeting for each one without having to change Interaction Attendant each time.

Voicemail Transcription Finding the time and place to listen to all of your voicemails can be challenging.

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With Voicemail Transcription from Avtex, you can now read your voicemail messages along with your other email messages. You still have the option of listening to the message if needed. Change Status Handler Description: Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user receives a call, their status will change to what is configured, and change back once the call completes.

The status is set when the user makes or receives a call and is reset when they disconnect the call. Configure users for automatic status changes through Role or Workgroup membership. Smart Track Fraud detection and prevention designed to save Credit Unions hundreds of thousands of dollars annually.

The following two tabs change content below. Latest posts by Avtex see all. With Legal Case Tracker, you have anywhere-access to legal case records via an Internet browser. Process cases including Prohibited Personnel Practices cases, Disclosures of Wrongdoing cases, Hatch Act violation cases, FOIA requests, and Equal Employment Opportunity cases Complainants use an online form to submit case data that automatically creates new cases associated with the appropriate case process Aggregate case data to generate exportable reports that fit specific templates based on congressional requirements as well as agency needs.

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Correspondence Tracker makes it easy to manage a high volume of inbound and outbound correspondence between a government agency and constituents. Record and store incoming contacts from constituents regardless of delivery format; email, phone, portal Easily generate forms based on existing or new Word templates Provides integrated approval routing and eSignatures. The Constituent Management system allows State, County and Local agencies to track relationships between constituents, elected officials, board members, and interest groups.

Tracks Constituents and their affiliations, interest groups, and organizations Manages outreach events, meetings and other agency affairs Track all communication and activities between agency and Constituents Auto-creation of inquiries and cases via Portal or Email Prioritize, route, and escalate cases via configurable workflow Drive transparency and accountability within the agency via external facing Knowledge. The Public Records Tracker PRT solution enables government agencies at the federal, state, or local level to manage citizen requests for public records from start to finish.

Equal Employment Opportunity Complaint Tracking. The Grants Managements solution is the ideal solution for any agency or organization that awards grants. Centralized database of all Grants applications and awards Create repeatable processes for Grant applications Easily customize the system to meet the needs of program managers and grant administrators Provides degree visibility into the grant queue Easily track communication with grant applicants and awardees Automate the grant process using workflow engine to save time and increase grant volume Provide public facing portals for grant application and reporting Centralize all communication related to a grant application and reporting requirements for proper auditing and visibility for oversight Integration with Microsoft SharePoint for content management and Microsoft Office for easy training and adoption.

Avtex Virtual Assistant — ava. Avtex Virtual Assistant, or ava, makes it easy to conduct business on the road. Access CRM data through conversational, natural voice commands and responses Smart assistant: Utilize key customer information safely and easily, wherever the day may take you. Be more productive by accessing all the key features of Microsoft Dynamics, anywhere in the world, all on your wrist Custom alerts: Receive real-time alerts of account creation, changes and more Perform key functions: Create a service ticket, find information and check the status of an account.

PowerCommand Cloud provides a data link between Cummins generators and end users, allowing for real-time monitoring of unit performance, maintenance data and more. Users can easily set custom notifications for errors, startup times, maintenance needs and more Real-time status views: AthleteTracker provides real-time updates on the progress of runners participating in distance races, allowing family and friends to track runners as they progress through a race.

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